Final Five Guarantee (over $100) 1902x350.png

LOOKING TO RETURN some swag?

YOU'RE IN THE RIGHT PLACE.

Our mission is to provide the best quality ultimate gear for the most amazing sports community (that’s you all). 

 

If you are not completely satisfied with your purchase, for any reason, within the first six months, we'll give you a refund and cover the shipping to get it back to us. If you want a different size or product go ahead and place a new order in the meantime. We'll refund you for the original order once it gets back to us. Note: returns may take a couple weeks from when you ship them out to get to us and be processed.

 

There is a BUT, however... Gear that is purchased from our Garage category is final sale and therefore not eligible for returns or exchanges. It is the only way we’re able to offer them at such a steep discount!

 

Enough jibber jabber! Let’s get this return going:

 

Here's the process. It's free if you're in the US! 

  1. Grab your order number (you’re going to need it in a second)
  2. Click this button here: 
Start a Return

*Items purchased from the Garage are not eligible for returns or exchanges. They are final sale. 

 

FAQs

 

Was your swag a gift from someone who obviously loves you enough to get you some great ultimate swag?

Fret not, friend! We can definitely still swap it out for something of equal or lesser value or give you store credit to spend on anything you want in the online store.

To get that going, send us an email at store@fiveultimate.com and let us know what you’re sending back, who gave it to you, and the address you will be shipping it to us from (gotta make sure we order the right amount of postage!). If you have their original order number that would be super helpful as well.

 

I have the option to select exchange on the return portal. How do I tell you what I want to exchange it for?

Exchanges will be treated exactly like returns. To get the new swag you must place a new order for the gear you want. We'll refund you for the original order once it arrives at our warehouse. This makes it easier to ensure we don't run out of stock of what you want before your exchange makes it back to our warehouse. If you have any questions about this, holler at us: store@fiveultimate.com 

 

The gear I ordered wasn’t in the garage when I ordered it but it is now and it won’t let me return, what do I do??

This self-service portal does have some limitations, but we got you covered. If you ordered your gear before it got garage’d and within the six-month window, send us an email and we’ll send you a return shipping label.

 

What if I’m not in the US?

Unfortunately, we aren’t able to cover the return process for international orders. Come visit us?

 

What happens if it’s been more than six months but my gear isn’t holding up?

We stand by the quality of our gear, but nobody is perfect, so if there is a manufacturing issue you have a full year to let us know and we’ll replace or refund you. Send us an email with a pic of the problem if that is the case! store@fiveultimate.com 

 

What other policies are there?

Glad you asked! Here’s a link to all our online store policies. Not be confused with our Custom Team gear policies which can be found here.